CX+Tech
AUDITs
A tailored customer experience and tech audit to understand your customer frustrations when on your site, opportunity to increase conversion, LTV, AOV, and understand the tech infrastructure and landscape.
Trusted by 50+ brands
jam-packed with value
All our audits include
- User Persona Cards
- Customer Journey frustrations
- Heatmap Reports & Analytics Summary
- CX Review of Key Ecom Pages
- Brand Application (UI) Review
- 3-5 x UI Concepts for high-conversion areas
- Loom Walkthrough & Call with Ecom Experts
- 30-50 Growth Initiatives Recommended based on impact
- 15+ CRO Test Recommendations + Criteria
uncover opportunity for growth
CX + Technical Audits
2-3 Weeks
technical AUDIT
technical
Growing ecommerce brands wanting an agency to explore quality of code, surplus code + redundant apps, outline tech stack, optimisation + performance.
£1,500 +VAT
reporting
- Report on Technical Setup
- Report on Technical Setup
- Report on Live Bugs and Issues
- Report Surplus/Broken/ineffective Apps
- Breakdown Report & Feedback on Section Basis
- Speed & Performance Report
+ PLUS THIS
- Loom Walkthrough
- Call to run through findings in-depth
- Tangible Recommendations based on Impact
Lock in Now get CX + Technical Premium Audits for £3,000
Dial in every conversion point like:
2-3 Weeks
CX AUDIT
Customer experience
Growing ecommerce brands wanting an agency to go-to-town on their CX/UX + UI crucial to conversion, exploring accessibility, user aims + frustrations.
£1,700 +VAT
- Full Audience Persona Cards
- Customer Journey frustrations
- Heatmap Report/Analytics summary
- CX Review of Key Ecom Pages
- Brand Application review
+ PLUS THIS
- 2x UI Concepts for high-conversion areas
- Loom Walkthrough
- Call to run through findings in-depth
- 30+ Growth Initiatives recommended based on Impact
- 15+ CRO Test recommendations + criteria
Lock in Now get CX + Technical Premium Audits for £3,000
best seller
Dial in every conversion point like:
“Building with a theme allowed us to overhaul our CX quickly and develop fast as the theme sets the foundation with a pre-established framework. It allowed us to focus”
user experience
Build better customer journeys
- Uncover areas for opportunity
- Recommendations based on impact
- Highlight typical user frustrations
- Understand customer buying behaviours
technically
get under the hood
- Discover code quality on a section by section basis
- Performance + optimisation enhancements by removing redundant code
- Reduce ongoing costs by replacing unused apps or building natively
increase + improve
drive results
- Improve conversion, increase LTV +AOV
- Opportunity to improve brand consistency
- Consolidate ecommerce strategies + tactics
Ready tO build
Audits, Retainers and Shopify Theme Builds for DTC ecommerce brands on Shopify
the audit process
how it works
Pick CX, Tech or
both Audits
both Audits
1
Pick an audit or
we can do both audits
we can do both audits
Complete
Onboarding
Onboarding
2
Answer a few quick
questions from our team
questions from our team
CX Teardown &
Technical Discovery
Technical Discovery
3 weeks of auditing by WIRO
Click here to see live feed of Audits in
Action
Action
We'll Walk
Through the Findings
Through the Findings
3
We host a call with your team to run
through the findings, as well as provide a
loom on completion
through the findings, as well as provide a
loom on completion
Test & Implements Our
Ecom Recommendations
Ecom Recommendations
4
Implement recommendations on a
Growth Retainer to CRO test the micro-
enhancements
Growth Retainer to CRO test the micro-
enhancements
FAQ
Do you manage, curate or input content?
How much do you charge?
Do you offer support after the project launch?
How long do your projects take on average?
What do you need to start a project?
Do you offer design consulting and strategy alone?
Do you do any form of development other than Shopify and Shopify Plus?
Do you do ad-hoc tasks or requests?
"From start to finish, the team at Wiro demonstrated a high level of professionalism, expertise, and dedication to ensuring that our website was what we had envisioned. Wiro have been great in bringing bespoke, tailored components to life for our new site. As a business that has multiple product variants to consider and a customisable product, we required a niche offering when it came to our product pages – this didn’t faze the team one bit. In addition to their technical skills, the team at Wiro was also a pleasure to work with on a personal level. They are always friendly, approachable, and willing to go above and beyond to ensure our satisfaction with the final product."
Jade McHugh, Brand Manager – Eat Sleep Live
"We have been consistently impressed with WIRO, who have shown not only expertise, but also flexibility and drive. We have a particularly challenging site, with heavy custom functionality, WIRO have not only enhanced these features, but also future-proofed it, making our back-end way more efficient. Their design and UX feedback is always on point and their suggestions have produced tangible benefits to the site. I highly recommend using them for your ecommerce growth!"
Jonathan Turton, Ecommerce Manager – Piglet in Bed
"WIRO's team of experts guided us through migrating from WooCommerce, to Shopify. Despite encountering internal roadblocks, they adeptly navigated our challenges, providing support every step of the way. As part of our shift towards a DTC approach, optimisation was critical for us to increase conversion. We've already seen significant improvement to speed performance, especially for our mobile customers, and the checkout process has greatly improved. We're extremely satisfied with their outstanding professionalism and attention to detail and would recommend them to anyone looking for expert support for ecommerce migration to Shopify, or optimisation/conversion enhancements. Thank you for your excellent work and dedicated support!"
Line Barker, Co-founder – Aaron Wallace
"WIRO went above and beyond to complete our Shopify Plus project and delivered, to the highest quality. The result, was one of the smoothest web migrations l've ever seen"
Geoff Bull, Chief Marketing Officer – Swyft Home
"From start to finish, the team at Wiro demonstrated a high level of professionalism, expertise, and dedication to ensuring that our website was what we had envisioned. Wiro have been great in bringing bespoke, tailored components to life for our new site. As a business that has multiple product variants to consider and a customisable product, we required a niche offering when it came to our product pages – this didn’t faze the team one bit. In addition to their technical skills, the team at Wiro was also a pleasure to work with on a personal level. They are always friendly, approachable, and willing to go above and beyond to ensure our satisfaction with the final product."
Jade McHugh, Brand Manager – Eat Sleep Live
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