CX+Tech
AUDITs

A tailored customer experience and tech audit to understand your customer frustrations when on your site, opportunity to increase conversion, LTV, AOV, and understand the tech infrastructure and landscape.
Trusted by 50+ brands
Wright Bros LSkin RocksDropDead
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jam-packed with value

All our audits include

  • User Persona Cards
  • Customer Journey frustrations
  • Heatmap Reports & Analytics Summary
  • CX Review of Key Ecom Pages
  • Brand Application (UI) Review
  • 3-5 x UI Concepts for high-conversion areas
  • Loom Walkthrough & Call with Ecom Experts
  • 30-50 Growth Initiatives Recommended based on impact
  • 15+ CRO Test Recommendations + Criteria
a screenshot of the product price crothe product page of the product page of the product page of the product page ofa cell phone displaying a product page and a product descriptiona screen shot of the product section of a mobile appthe product page of a cell phone with a picture of a pair of legginga web page for a furniture storea screenshot of a cell phone with a picture of a laptop on the screena screenshot of a product description page
uncover opportunity for growth

CX + Technical Audits

2-3 Weeks
PRENIUM
TECH AUDIT
Growing ecommerce brands wanting an agency to explore quality of code, surplus code + redundant apps, outline tech stack, optimisation + performance.
£1,750 +VAT
£2,200 +VAT
reporting
  • Report on Technical Setup
  • Report on Technical Setup
  • Report on Live Bugs and Issues
  • Report Surplus/Broken/ineffective Apps
  • Breakdown Report & Feedback on Section Basis
  • Speed & Performance Report
+ PLUS THIS
  • Loom Walkthrough
  • Call to run through findings in-depth
  • Tangible Recommendations based on Impact
Lock in Now get CX + Technical Premium Audits for £3,000
GET STARTED
Dial in every conversion point like:
2-3 Weeks
PRENIUM
CX+CRO AUDIT
Growing ecommerce brands wanting an agency to go-to-town on their CX/UX + UI crucial to conversion, exploring accessibility, user aims + frustrations.
£1,950 +VAT
£2,500 +VAT
  • Full Audience Persona Cards
  • Customer Journey frustrations
  • Heatmap Report/Analytics summary
  • CX Review of Key Ecom Pages
  • Brand Application review
+ PLUS THIS
  • 3-5x UI Concepts for high-conversion areas
  • Loom Walkthrough
  • Call to run through findings in-depth
  • 30+ Growth Initiatives recommended based on Impact
  • 15+ CRO Test recommendations + criteria
Lock in Now get CX + Technical Premium Audits for £3,000
GET STARTED
best seller
Dial in every conversion point like:
“Building with a theme allowed us to overhaul our CX quickly and develop fast as the theme sets the foundation with a pre-established framework. It allowed us to focus”
Oliver Cheshire, Founder
a hand holding a smart phone with a message bubble above it
user experience

Build better customer journeys

  • Uncover areas for opportunity
  • Recommendations based on impact
  • Highlight typical user frustrations
  • Understand customer buying behaviours
technically

get under the hood

  • Discover code quality on a section by section basis
  • Performance + optimisation enhancements by removing redundant code
  • Reduce ongoing costs by replacing unused apps or building natively
a man wearing headphones using a laptop computer
a drawing of a bridge with a sky in the background
increase + improve

drive results

  • Improve conversion, increase LTV +AOV
  • Opportunity to improve brand consistency
  • Consolidate ecommerce strategies + tactics

buy now + Save

Save 30% (£1,410) on our CRO/CX + Technical Audits
get started
the audit process

how it works

Pick CX, Tech or
both Audits
1
Pick an audit or
we can do both audits
Complete
Onboarding
2
Answer a few quick
questions from our team
CX Teardown & 
Technical Discovery
3 weeks of auditing by WIRO
Click here to see live feed of Audits in
Action
We'll Walk
Through the Findings
3
We host a call with your team to run
through the findings, as well as provide a
loom on completion
Test & Implements Our
Ecom Recommendations
4
Implement recommendations on a
Growth Retainer to CRO test the micro-
enhancements

FAQ

What exactly is included in the theme and custom builds service?
How long does it typically take to complete a custom build?
Are there any additional costs associated with custom features?
Can I provide my own design for the theme?
How many revisions are allowed during the design phase?
What tools do your team use throughout the process?
What platforms or tools do you use for the custom builds?
Is SEO optimisation included in the package?
How do you handle data migration from my old store to Shopify?
Will my store be mobile-responsive?
Can I integrate third-party apps or plugins with the build?
What happens if I encounter issues after the build is complete?
Do you offer post-launch support or maintenance?
Can I add more products, content or pages after the build is complete?
Are payment gateways and checkout processes set up as part of the service?
Can I have a staging site to review changes before they go live?
What is the process for feedback and approvals during the build?
Are there any limitations to the customisations I can request?
"From start to finish, the team at Wiro demonstrated a high level of professionalism, expertise, and dedication to ensuring that our website was what we had envisioned. Wiro have been great in bringing bespoke, tailored components to life for our new site. As a business that has multiple product variants to consider and a customisable product, we required a niche offering when it came to our product pages – this didn’t faze the team one bit. In addition to their technical skills, the team at Wiro was also a pleasure to work with on a personal level. They are always friendly, approachable, and willing to go above and beyond to ensure our satisfaction with the final product."
Jade McHugh, Brand Manager – Eat Sleep Live
"We have been consistently impressed with WIRO, who have shown not only expertise, but also flexibility and drive. We have a particularly challenging site, with heavy custom functionality, WIRO have not only enhanced these features, but also future-proofed it, making our back-end way more efficient. Their design and UX feedback is always on point and their suggestions have produced tangible benefits to the site. I highly recommend using them for your ecommerce growth!"
Jonathan Turton, Ecommerce Manager – Piglet in Bed
"WIRO's team of experts guided us through migrating from WooCommerce, to Shopify. Despite encountering internal roadblocks, they adeptly navigated our challenges, providing support every step of the way. As part of our shift towards a DTC approach, optimisation was critical for us to increase conversion. We've already seen significant improvement to speed performance, especially for our mobile customers, and the checkout process has greatly improved. We're extremely satisfied with their outstanding professionalism and attention to detail and would recommend them to anyone looking for expert support for ecommerce migration to Shopify, or optimisation/conversion enhancements. Thank you for your excellent work and dedicated support!"
Line Barker, Co-founder – Aaron Wallace
"WIRO went above and beyond to complete our Shopify Plus project and delivered, to the highest quality. The result, was one of the smoothest web migrations l've ever seen"
Geoff Bull, Chief Marketing Officer – Swyft Home
"From start to finish, the team at Wiro demonstrated a high level of professionalism, expertise, and dedication to ensuring that our website was what we had envisioned. Wiro have been great in bringing bespoke, tailored components to life for our new site. As a business that has multiple product variants to consider and a customisable product, we required a niche offering when it came to our product pages – this didn’t faze the team one bit. In addition to their technical skills, the team at Wiro was also a pleasure to work with on a personal level. They are always friendly, approachable, and willing to go above and beyond to ensure our satisfaction with the final product."
Jade McHugh, Brand Manager – Eat Sleep Live

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